Terms of Service

TERMS AND CONDITIONS OF THE RESILIENCE BAGS

Resilience Bags, through these terms, regulates the use of services offered on resiliencebags.com and specifies its general conditions applicable to the use of products and services available. By accessing and/or registering on our site, you automatically agree to our Terms and Conditions of Use. Please read the information below carefully, and if you have any questions, contact our customer service via email at contact@resiliencebags.com.

REGISTRATION
To purchase from our online store and use the services offered by Resilience Bags, you may fill out a registration form, which will only be confirmed after completing all fields. You must fill out the form with accurate, precise, and truthful information, committing to update your personal data whenever changes occur.
Registration on our site is completely free and optional.
Resilience Bags reserves the right, at its discretion, to refuse service, terminate accounts, remove or edit content, and cancel orders.

LOGIN AND PASSWORD
You will choose a login (email account) and password, which will be used whenever you intend to use services offered by Resilience Bags.
The access password is solely your responsibility and must be kept secure. Resilience Bags is not liable for its misuse, and it is the customers' responsibility to safeguard and keep it confidential.
Note: If you forget your password and encounter difficulty creating a new one, contact contact@resiliencebags.com for assistance.

PRIVACY POLICY
Resilience Bags respects and complies with all laws governing the handling of personal data by individuals and companies, both public and private. This includes limits on the collection, storage, use, and sharing of such information.
We assure our customers that their personal data and payment information are secure. We use a robust and highly reputable sales platform and the best payment intermediaries to ensure the security of payment data.
We dedicate care and effort to produce the best products with our partners and are equally committed to providing an easy and secure online shopping experience. The personal information stored by our site helps us better understand the interests of our customers. Questions or suggestions regarding our privacy standards should be directed to contact@resiliencebags.com.

YOUR PRIVACY
Resilience Bags collects, stores, and processes information to improve the shopping experience. This information also allows us to contact our customers to inform them about our products, services, and promotions. This Privacy Policy refers to the company Resilience Bags through terms such as "site," "we," "our," "us." Words such as "you," "your," and similar expressions refer to our customers or users of our site. By visiting and using the site, you accept the conditions described below, which constitute our Privacy Policy.

DATA COLLECTED
When placing an order, customers provide information to Resilience Bags for registration purposes. Our site requests data such as your name, email address, residential address, and credit card numbers. Please note that the customer's credit card data is entered on the site but encrypted and processed by the partnering financial institution. Resilience Bags will use this information to process and complete your order. Data such as your name, address, email, and phone number may be stored even after you have made a purchase. This allows us to send you messages related to your order, such as order numbers or delivery confirmations, if necessary.
Browsing the site does not require registration, but without providing certain requested information, access to some features on our site, including certain areas of the online store, placing an order, or accessing any other sections exclusive to registered customers, may not be technically feasible.
In addition to recording your purchases, we also record the products you have viewed. These details, along with your other registration data, help us enhance your experience as a customer and recommend products more accurately. Statistical analyses of visitor numbers and access are also used to improve our site, the products we sell, and the exclusive services we offer.

SOCIAL MEDIA
Our registered customers authorize contact via social media with the option to unsubscribe at any time. When using Facebook, WhatsApp, Instagram, Telegram, TikTok, or other social networks, we may use your identification data to optimize your experience with Resilience Bags. We adhere to all terms, policies, and conditions of our partners to ensure the integrity of data derived from these social networks.

STATISTICS
Digital navigation content is collected to monitor customer usage preferences on our site. Data such as server peaks, user navigation patterns, and page access numbers, when analyzed, reveal where our customers are from and how they interact with us online. This information does not personally identify our visitors. Additionally, like most websites on the Internet, our site may use pixel tags or other user tracking technologies without identifying them personally. These data, along with similar data from other users, are compiled to improve the products and services offered by Resilience Bags, as well as the overall customer experience when browsing our site.

SHARING INFORMATION WITH THIRD PARTIES
Resilience Bags does not share, rent, or sell your email address or other registration data. We do not share your personal information with other companies. However, website statistics and related information are processed on technology provider systems contracted by Resilience Bags. We do not share payment information with other companies, except with payment institutions responsible for financial processing. Your name and address are shared with logistics companies and carriers responsible for delivering products to addresses selected by you.

SECURITY
We have security measures in physical, electronic, and administrative areas to protect payment data and other personal information. These protective measures help us prevent fraud and unauthorized access to information, as well as maintain data integrity. Additionally, we have an Internal Security Policy to ensure that Resilience Bags employees and associates do not have access to your personal information, keeping your data safe at all times.

CHANGES IN COMPANY POLICIES
Resilience Bags may modify company policy terms to better serve its customers. Please check this Privacy Policy frequently for updates.
Important: No employee is authorized to contact you on behalf of Resilience Bags and request your credit or debit card security details as part of the anti-fraud verification process. If you have any doubts, please contact contact@resiliencebags.com for assistance.

COMMUNICATION
By registering on the Resilience Bags site, you automatically agree to receive email messages or messages in other formats regarding site promotions and updates. If you no longer wish to receive these messages, you may request cancellation at any time by accessing the "My Account" page on the site. After logging in, simply click on "Newsletter Subscription" in the left menu of the page, uncheck the box, and "save." You can also unsubscribe by clicking the cancellation link provided at the end of all our emails. If you have any questions, contact our team via our customer service contact@resiliencebags.com.

COPYRIGHT
The entire site, along with its products, designs, layout, photos, texts, and other content, are the property of Resilience Bags.
It is strictly prohibited: a) copying, distributing, or disclosing any material from our site, products, and/or services by any means, unless you have exceptional authorization to use it; b) disseminating spam, chains, or other forms of unsolicited and unauthorized emails as prohibited by Resilience Bags. c) attempting to interfere with or compromise the integrity or security of any part of our online operations; d) committing fraud or concealing your identity; e) including the name "Resilience Bags" in any material, domain name, or email address for any purpose without prior authorization from the Resilience Bags team.

PRODUCT DESCRIPTIONS
The product descriptions available on the site are crafted as accurately and comprehensively as possible. However, if there is any mistake and the purchased product does not match the provided description, please contact our team via email at contact@resiliencebags.com. You may return it within 7 (seven) business days after receiving the product, unused and in perfect condition, in accordance with our Exchange and Return Policy.
All products have faithful images, allowing you to understand their size, dimensions, or intended use. You can also read the product specifications and dimensions for more information.
Product images may vary in color due to each user's monitor settings.
If you have any doubts about the description or image of a product, please contact us.
Resilience Bags reserves the right to correct any textual errors, descriptions, and product photos at any time.

PRICES AND STOCKS
Resilience Bags sells products with limited stock, so all promotions and advertisements are subject to stock availability.
The information, prices, and discounts provided on this site are subject to change without prior notice.
Resilience Bags reserves the right to correct any errors caused by product price disclosure and does not commit to selling the product at the offered price.
Our vouchers and discount coupons are not valid in the OUTLET category, and they are also not cumulative - allowing the customer to use 1 (one) coupon/voucher per purchase. Resilience Bags reserves the right to, in some cases, provide only 1 coupon use per customer.
When using a voucher and/or discount coupon, ensure that you have used and applied the coupon to guarantee your discount or gift.
Adding a product to the "cart" does not guarantee its reservation. The product will only be reserved for the customer after completing the order and approval by the card issuer. Adding a product to the "cart" does not guarantee its price. In case of variation, the prevailing price at the "checkout" of the purchase will apply.

PAYMENT METHODS
When purchasing on resiliencebags.com, you agree to the prices and payment conditions, which are subject to change after your purchase. Payment can be made using Visa, Mastercard, American Express, Discover, and Diners Club credit and debit cards. We also accept Apple Pay, Google Pay, and Shop Pay.
To pay by credit card, you must enter your card information on the site to complete the transaction (for details

on personal data protection, please consult our Privacy and Security Policy). All personal information is strictly confidential and will only be used to complete your purchase.
If you have any questions about invalid or unauthorized charges, please contact our team via email at contact@resiliencebags.com.